TERMS & CONDITIONS

Payment

SBI MEDICAL LLC accepts VISA, Master Card, American Express & Discover. If purchase orders are your preferred method of payment, please contact us for arrangements. Prices are subject to change without prior notice.

Shipping

SBI MEDICAL LLC  ships via the Federal Express Service, which delivers shipments anywhere in the United States usually within 2-5 days at low rates. Unless specified, shipping charges are added to each order based on the specific order. For most machines and supplies, shipping rates will be displayed in your shopping cart at the time of checkout and added to the total cost. For very small or large orders, a slight adjustment may be made to the shipping fees.  Customers are notified of the adjustment prior to it being made. Next Day Air and 2nd Day Air shipments are available at an additional charge. If this option is desired, you must contact us prior to purchasing any products. Orders received by 17:00 Eastern Time are usually shipped the same day.

We ship worlwide. We can ship your order via USPS or DHL International, you must contact us immediately after purchasing any products. Additional shipping fees may apply to all international orders. Keep in mind that we are not responsible for delays resulting from local customs clearance procedures that can take up to 6-8 weeks. 

Warranty

All products come with either a warranty from Equiment manufacturer & SBI MEDICAL. Specific warranty information is included in the product descriptions.  Additional warranties may be purchased.  Please contact us for additional warranties.

Returns/Exchanges

All sales are final.  No purchases will be refunded unless the product proves to be defective.  However, if for any reason you are not satisfied with any regular item that is not on special order, you may return it for store credit.  A 20% re-stocking fee may be assessed for such regular items at the time the product or products are returned.

Returns of non-defective special order items are subject to a 50% restocking fee. However, some special order items may not be returned due to F.D.A. regulations and/or company policy.

Defective Merchandise

In case that one of our products is defective, SBI MEDICAL LLC will refund our customers for the full amount of their purchase or provide a replacement product at no additional charge.

Repairs

All repairs are performed following the FDA and AAMI codes.

We include the biomedical maintenance label and cover the shipping cost in most of the repairs.

We provide you with the shipping label and proper packing material upon request.

Loaners are available upon request.

For larger items please contact us.