Refund Policy for SBI Medical Equipment Webstore

Nov 2023

Thank you for shopping at SBI Medical Equipment. We value your satisfaction and want to ensure that you are completely happy with your purchase. Please read our Refund Policy carefully before making a purchase.

1. Returns and Refunds:

We understand that there may be instances where you need to return a product. Our policy for returns and refunds is outlined below:

2. Eligibility for Returns:

  • You may be eligible for a return within 15 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at support@sbimedical.us to request a return authorization.
  • Pack the product securely in its original packaging, including all accessories and documentation.
  • Ship the product to the address provided by our customer support team.

4. Refund Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, we will process a refund to your original method of payment.
  • Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

5. Non-Refundable Items:

  • Certain items may not be eligible for a refund. These include but are not limited to:
  • Disposables
  • Products that have been used or damaged
  • Items not in their original packaging

6. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at support@sbimedical.us. We will provide instructions on how to return the item or arrange for a replacement.

8. Cancelled Orders:

  • Orders cancelled before shipment may be eligible for a full refund. Once the order has been shipped, our standard return policy applies.

9. Changes to Refund Policy:

  • SBI Medical reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at info@sbimedical.us

Thank you for choosing SBI Medical for your medical supply needs.

SBI Medical LLC